top of page
Frequently asked questions
USING THE SOFTWARE
ABOUT HPO
https://www.youtube.com/watch?v=kVyG9vszTu8
To add an individual student, head to the HPO coach’s portal (app.healthyplayerone.com), navigate to the people tab and select the “Students” tab from the drop-down menu. In the top right corner, select the “Create” button. Fill out the proper information. Press save.
https://www.youtube.com/watch?v=aiQHL46VtaY
Make sure the HealthyPlayerOne service is running with a game session in progress, press the hotkey (CTRL + F1 by default) and listen for the audio cue.
You should receive an email confirming the recording of your incident shortly after.
https://www.youtube.com/watch?v=gaHMOXdAOLg
In the HPO coach’s portal (app.healthyplayerone.com), navigate to the people tab and select the “Students” tab from the drop-down menu. You will see a list of all students in the organization with the option to search for specific students by selecting the magnifying glass icon below the “Create” button.
https://www.youtube.com/watch?v=Ss3pfm-8agU
To add a faculty member, head to the HPO coach’s portal (app.healthyplayerone.com), navigate to the people tab and select the “Faculty” tab from the drop-down menu. In the top right corner, select the “Create” button. Fill out the proper information. Press save.
https://www.youtube.com/watch?v=HOPatC3zvnw
To add a new group, head to the groups tab. Click on “Create” in the top right corner. Fill out the required information. Press save.
https://www.youtube.com/watch?v=_SMx-AgkN58
To change a team or group’s timer settings, head to the groups tab. Select or search for the group you want to change the timer settings for. Click on the team name to edit. Here you can edit “Max Daily Play”, “Max Play Between Breaks”, and “Min Break”.
https://www.youtube.com/watch?v=b2Za5z3ZZ90
To view incident reports, you can head to several places. You can view reports from all of your groups in the alerts feed on the homepage. You can view specific students reports by searching their name in the "Students" tab.
To change a team or group’s length of incident report recordings, head to the groups tab. Select or search for the group you want to change the timer settings for. Click on the team name to edit. Here you can edit “Recording after incident” and “Recording before incident”.
SUPPORT
bottom of page